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Key Concepts of Winning Strategies
1. Management Support / Methods
• Recognizing that without management's support, the process will fail
• Understanding that this is not just "another program", but a permanent change from business as usual
• Identifying key results / goals
• Signing win / win agreement with upper management's backing
• Focusing on data and performance issues rather than personalities
• Using the straight-forward approach
• Communicating openly and honestly
• Delegating to subordinates
• Communicating expectations and following up on performance to those expectations
2. Front Line Leadership
• Implementing basic principles to build an empowered work force
• Gathering good information to make good decisions
• Using positive recognition to support organizational goals and values
• Recognizing that goal is a part of the win / win agreement
3. Performance Management
• Defining what employees should do - job description
• Defining and communicating expectations of performance for each key responsibility in the job description
• Providing frequent feedback on performance results compared to expectations
4. Quality Improvement System (QIS) / Measures
• Applying a systematic approach to business operations
• Identifying key measurables and assigning leaders
• Focusing on what's important
• Allowing leaders to pick their improvement teams
• Establishing the next regular team meeting and scheduling Problem Solving training (if needed)
• Picking problem areas and begin measuring trends
• Linking measurables to problem solving and employee involvement (win / win agreement)
• Establishing key measurable
• Establishing goal and trend chart based on key measurable
• Making sure progress will be measured and charted
• Using the "Dash Board" approach to measurements
5. Employee Involvement / Problem Solving (EI/PS)
• Providing training as required
• Understanding the available quality tools used for measurement
• Attacking the problem, not the person
• Identifying the problem and team to solve that problem
• Using a team approach
6. Rewards
• Rewarding Problem Solving teams as they achieve their goals
• Basing the type of reward on suggestions from the team
7. Communication
• Glass wall management
(Open communication throughout the entire organization; pertinent information shared with everyone, therefore all people in the company (facility) can participate ·n managing the company (facility))
• Opening communications up and down the line
• Internal and external dissemination of "Best Practices"
8. Planning Room
• A physical place to show ongoing company performance
• A designated place for planning and improvement activities
9. Visual Management
• Story Boards that show: Key measurable leader
• Goal
• Pareto chart
• Trend chart with goal
• Corrective actions
• Meeting minutes / notes
• Employee picture board, by classification
• Training matrix
• Support team picture board
• Facility layout
• Map of United States showing locations of facility's customers
10. 5 S / Housekeeping
• Separate and Scrap
• Straighten
• Scrub
• Spread
• Systematize
11. Total Productive Maintenance (TPM)
• Maintaining and improving equipment reliability - operators and maintenance personnel
• Maintaining equipment for maximum life utilization
• Maximizing equipment effectiveness through employee involvement
12. Single Minute Exchange of Die (SMED)
• Essential: Reacting to smaller lot sizes
• Reacting to customer demand and changing market conditions
• Reducing changeover time for all production machines
13. Effective Meetings
• Starting and ending on time
• Keeping meetings short
• Distributing agenda before meeting
• Prioritizing agenda items
• Not letting difficult tasks stop meeting progress
14. Production Planning
• Understanding your customers' needs and requirements for the near future
• Seeking best utilization of equipment, materials and personnel
• Reacting sensibly to those needs to systematically plan labor and materials purchases
15. Production Reporting
• Reporting performance daily to the production, inventory, and sales plans
• Timely reporting enables sensible, timely responses to changing market conditions
16. Time Management
• Controlling procrastination
• Controlling events and taking action - and feeling good about it
• Effective planning to achieve goals on time, every time
17. Project Management
• Understanding how to set realistic goals and priorities
• Understanding how to separate value-added and non-value-added tasks and acting only on the value-added tasks
• Organizing work for team building
• Designing work breakdown structures
• Tying to key measurable they are improving
18. Presentations
• Effectively communicating results to others
• Researching audience needs perspectives
• Selecting, developing, and using the right visual aids
Next: Evidence of Winning Strategies
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